We collect anonymous user data to improve customer experience across all our websites, platforms and social media channels. We use tools like Google Analytics, Facebook Pixel, Hotjar, amongst more from time to time. At all times, data analytics is anonymous and no personally identifiable information is collected without your consent.
Although we store the data on different software solutions, such as Google, WordPress, Zoho and more, we strictly do not share data with any third party. All personally identifiable information is only handled by authorised personnel.
In some cases, information such as the name, address and mobile number may be shared for logistics purposes (postage, courier).
We retain data indefinitely, and/or as required by the law.
We deeply care about privacy and security of all people who are connected with our organisation.
We take measures to protect the data we hold about our users, clients and their users.
Rights over Data
You may request to receive an exported file of the data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If at any time you wish to obtain or destroy the information we store about you, you may drop us an email at firstname.lastname@example.org with the subject “Data Erasure Request”.
Note: Anonymously collected data by nature cannot be erased.